Starbucks continues to innovate with a focus on improving both operational efficiency and customer experience. The latest advancement is the deployment of an AI-powered automated inventory counting system, now being introduced across stores in North America.
This new technology simplifies and accelerates the process of tracking stock levels. Instead of manual tallying, partners can use a handheld device to quickly scan shelves and receive instant updates on what ingredients and products are available. This ensures that popular items—such as cold foam, oat milk, or caramel drizzle—are consistently in stock, helping to meet customer expectations for quality and availability.
The system was developed in collaboration with NomadGo and leverages cutting-edge techniques like computer vision, 3D spatial awareness, and augmented reality. These tools work together to provide fast, precise inventory data. Within minutes, the system can identify stock shortages, confirm available quantities, and in the near future, automatically trigger restock orders—reducing manual effort and minimizing errors.
Since its initial rollout in thousands of stores, this technology has increased the frequency of inventory checks by eight times. The benefits are clear: real-time visibility into stock levels allows for quicker replenishment and fewer disruptions. By the end of September, all company-operated Starbucks locations across North America will have adopted this system.
Beyond streamlining inventory management, this innovation supports broader supply chain improvements—speeding up deliveries, reducing stockouts, and enabling stores to operate more smoothly. It also frees up partners to spend more time engaging with customers and delivering the personalized service that defines Starbucks.
Overall, this technological upgrade aligns with Starbucks’ commitment to maintaining high standards of quality while continuously seeking smarter ways to operate. By embracing automation, Starbucks aims to create a more seamless, reliable experience for both partners and customers alike.
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